Can I troubleshoot Netflix error code NW-2-5 virgin?

21 May 2021

Netflix error code NW-2-5 might appear on the vast range of devices that might connect to this famous service. This error code stands for the issues with connecting to one certain Netflix server through which streaming functions. If you are facing this Netflix error code NW-2-5 on your device then, you can fix it just by following a few steps given in this guide.

There are lots of causes behind this Netflix error code NW-2-5 and every cause has its own resolutions. One can fix this error by following the resolutions as given with the reasons.

Can I troubleshoot Netflix error code NW-2-5 virgin?

Check Netflix is permitted on Network

One of the reasons behind experiencing the Error code Netflix error code NW-2-5 is a blockage on the Wi-Fi network to which you are connected to. This is quite possible if you have a good connection at school, work, or the library. Besides this, remember that the public networks allow you to watch limited things and the slow functionality will result in a poor connection between Netflix servers and appliances.

In case, you are not using a public Wi-Fi network and the error happens while you are connected to the satellite internet or cellular data then, you should try to change the network. The best and only solution would be to change the cable Internet or DSL because it turns out in the better connection speed and performance.

Check Internet Connection

You will need to make sure that your network connection is functioning well and hence, implement a network connection checking. You can find one of these online and for that, go to the Google search and check the Fast Speed Test by Netflix as it will check the connection to its own servers. If the test fails, then it reports the issue with the network. The best solution is to repair the internet connection by contacting the internet service provider.

Reload Smart TV

If the above methods don’t work then, turn off your TV through the remote control and then, disconnect it from the power very carefully. Wait for at least one minute and turn it back on.

Before turning on your TV, discharge it entirely and for that, press down and hold the TV power button for 5 seconds and then, release it back. Some TV doesn’t have the aforesaid button, and in this case, leave the TV unconnected for a certain period of time like 5 minutes.

This is the time to switch the TV back on and take the remote control and switch on the TV. Move to the Netflix app and check whether it is working without any error. If still the error occurs, then move ahead with the next method.

Disconnect and Reconnect your Home Network

It sounds quite simple and all you need to do is to turn off your TV and disconnect it from the power supply and unplug the modem and wireless router.

• As quick as you do it, wait for a while and wait for approximately a minute and the next step is to switch everything back in and carefully test your router/modem
• Now, wait a few times unless all lights are again turned on and it will show that the network is ready to operate. Take the remote control and turn on your TV to get back to the Netflix series to watch.

This is the way to fix this Netflix error code NW-2-5 and now you can watch your favorite series on Netflix. In case, if the error still persists then, call Netflix Customer Care Contact Number UK to get in touch with the experts for instant and reliable assistance.