How to troubleshoot if the sound on Netflix is not in sync with the video?

24 November 2020

Undoubtedly out of all the OTT applications and the platforms that are running over the internet right now, one that has emerged as a leader is Netflix, the application is well compatible with all the devices all the major browsers also the content on Netflix is always added keeping in mind the entertainment of people from all age groups.

The platform has been friendly for all its users irrespective of their age, culture, caste, religion as well as creed. But all these platforms and applications work on the basis of different types of advanced technologies and features sometimes the users get trapped in those features and technicalities as not most of them are from proper technical backgrounds and that is what proves out to be a drawback for them sometimes.

How to troubleshoot if the sound on Netflix is not in sync with the video?


One cannot limit the popularity of Netflix just to the quality of content that it provides also it is very much necessary to keep the application well maintained free from all sorts of technical glitches if in case the sound on Netflix is not in proper sync then the A class content on the application will be of no use as the user will not be able to enjoy streaming it until it gets Netflix sound back in sync with the video on it.

So, here we will be focusing on the resolution of the common issue that occurs with the sound sync on Netflix as a user streams videos on the application while using it on any device.

If the user is facing the issue on an android device or tablet then the user should first of all, try playing another video. If the same problem remains then the user should conduct a restart on the device.

For getting the device restarted the user should follow the steps in the given order:

• The user should power off the device through the power button.
• The user should confirm the action of turning off the device.
• The user should then turn on the power on the device through the power button.
• Once the device is turned back on the user should then try using Netflix.

If the user is facing the issue on an Apple device then the user should check and should get the firmware updated if needed.

If the user faces the problem on the Windows computer then for a resolution to the issue the user should conduct a restart on the computer. If even after the restart the issue continues as it is then the user should conduct an update on the windows.

In order to get updates installed on Windows 10 the user should follow the steps in the given order:

• On the keyboard, the user should press the Windows key.
• After that, the user should choose “settings.”
• Further, the user should click “update and security.”
• The user should then choose the option “check for updates.”
• Once the update installation completes the user should conduct a restart on the system and should try using Netflix again.

Here the installation of updates on Windows 10 stepwise discussion was preferred as it is more taken into use if in case a user is using some other Windows operating system then for guidance over the process of update installation the user should take help from the Windows operating system technicians. If other than this the user gets to face any other problem with the workings of Netflix then the user should get in touch with the team of trained and certified technicians at Netflix helpline service number lines are open for the comfort of the users 24*7.